Scanning in Adobe Pro from Remote Desktop just keeps saying scanning

[Orion33906757ljlj]

I have a client who is using Remote Desktop for their users to log into.  They typically scan documents from a local scanner through RDC using Adobe Pro.  Lately Adobe just sits there and says scanning, yet nothing is happening at the scanner.

We have used another program called TSScan and this works just fine.  The problem is, it's an additional step for them.  They have to scan through TSScan, save to the server, then open in Adobe.  With Adobe Scan, they should be able to scan directly to adobe and open it as soon as it's scanned.

It works fine at the local level.  So if they open Adobe and press scan while on their local desktop, it scans perfectly fine.
Clients setup is a Canon Scanner, Remote Desktop is a Server 2022.  They use to do this on Server 2016 just fine, but once the upgrade it seems to have stopped working.

Any thoughts or suggestions?

[Tariq Dar]

Hi @Orion33906757ljlj, 

Sorry for the delayed response and troubled experience. 

Ensure Acrobat is updated to the latest version available. To check for pending updates on a local machine, launch Acrobat> Help> Check for Updates. 

Have you tried scanning from MS Paint or any other application to check this isn't Acrobat-specific? Maybe the Scanner drivers are having issues communicating with OS?  

If you’re still experiencing this issue, I encourage you to share any additional details or steps that led to it. This will assist us in diagnosing and fixing the issue more effectively.

Thank you for your patience and understanding as we work to make things right.

~Tariq