Scrambled text

[james1017]

I have spent a total of 18 hours over 3 days and talked to five people at Adobe and I'm puzzled that I am coming up with better Solutions and options than the people that work there and I'm not even in the computer field. It seems like I know more about computers than they do. I don't have time to fix your software. Then they yell at us for being nasty. What do you expect it is very frustrating. When I fall short at my job people yell at me. This is more than falling short though this complete failure as I cannot use the software im paying for with scrambled text. You need to provide sequential prompts not missing a single step on how to fix this. 

[jane-e]

@james1017 

I see that you have made two previous replies in a thread in the Acrobat forum from 2017 about Acrobat X, and have moved your post from Using the Community to a new thread in the Acrobat forum. 

• What (exact) version of Acrobat are you using? What is your OS?

• Is the scrambled text on a PDF that you created or that you downloaded or that a colleague created?

• What is the source document? Word? Excel? InDesign? Something else?

• Are Type 1 fonts being used? (Properties > Fonts tab)

• Can you tell us the "better solutions and options" you have found, and is it working now?

Screenshots will help us to help you.

Jane

[james1017]

Hi. Thank you for responding I'm going to have to get back to you I spent three days on that last week and several hours over the weekend.  I'm now "backed up" on other things and have to move on to some other things at work. I even had someone from Adobe "take over my computer" and he still couldn't do it. I will get back to you by the end of the week. Thank you Jim. 

[james1017]

Hi. The reason for the multiple posts is for some ungodly reason you cannot erase a post once it's posted which I've never heard of. Or at least I don't know how to delete a post. When you can't erase posts you tend to get some babbling. 

[james1017]

Ps I have a closed case number if you want to go back and look at the notes: ADB- 38816453-G3B1 

[james1017]

@james1017 

I see that you have made two previous replies in a thread in the Acrobat forum from 2017 about Acrobat X, and have moved your post from Using the Community to a new thread in the Acrobat forum. 

• What (exact) version of Acrobat are you using? What is your OS?

• Is the scrambled text on a PDF that you created or that you downloaded or that a colleague created?

• What is the source document? Word? Excel? InDesign? Something else?

• Are Type 1 fonts being used? (Properties > Fonts tab)

• Can you tell us the "better solutions and options" you have found, and is it working now?

Screenshots will help us to help you.

Jane

By @jane-e

Hi Jane. I apologize for being short-tempered that's why I went back to try to erase some of my comments I was extremely upset at the time. I've had some other issues "on top of this" also. I use Adobe to write proposals for my remodeling business. I create a file then when I go on an appointment and someone else has a similar project I will piggyback off the first proposal and change a few things around I like to use my iPad so I don't have to sit in front of my desktop. 

(1) I'm using "Acrobat Pro" and Windows 10;

(2) the scrambled text is only on my IPad and Cell phone. So I create a file on my desktop then I access the same file on my tablet or cell phone it looks fine but then when I go to press the page and edit it like to change a measurement it scrambles. The fact that both mobile devices are scrambled tells me the problem lies in the desktop the original application. There was a recent Adobe update but It worked 2 days after the update so I don't think it was the update. 

(3) I can't get into the "properties" menu button it's not highlighted.

(4) as far as what I've tried I've tried quite a bit I've gone and watched YouTube videos, I've unplugged and reinstalled Adobe on all three sources (Desk Top, Ipad, Phone). I've also tried enabling new acrobats and gone back to the previous acrobat. I've experimented with some "font changes" . Right now I have a circle spinning around in blue so it's locked up now. There are quite a few suggestions in the Forum I can try but if each prompt isn't specifically in line you can get tripped up pretty quickly.

Sincerely Jim 

[ls_rbls]

++Adding to the discussion

Hi @james1017 ,

Here are a couple of thoughts:

• Is this happening with any and and every PDF document or just one particular PDF?

• Would it make any difference if you sign off your AdobeID from both devices (your iPad and mobile phone device) and then sign back in?

• Are the Acrobat mobile apps used on that iPad and phone device fully update to their latest versions from their corresponding app stores?

•  On the desktop computer, if you've installed Adobe Acrobat through Adobe Creative Cloud, is the CC app fully updated to its latest version?

In any case, did you preview those documents on a mobile web browser or using the Files app before viewing it on the Acrobat Mobile app? (just curious)

[jane-e]

@james1017 

Since you can get into the properties panel now, can you open the tab for fonts and tell us which fonts are being used? One possibility is that you were using fonts on your desktop and then not in embedding them and don't have the same fonts on your iPad. It may or may be the issue, but it's worth looking at.

[james1017]

It says Calibri  "Embedded Subset" Type: True TypeEncoding: Ansi Sent via the Samsung Galaxy S22 Ultra 5G, an AT&T 5G smartphone

[james1017]

Hi. I responded to those questions categorically about 4-5 messages down (here)... the only change now is I can get into the "properties" menu button if I'm in a particular file. Sincerely Jim 

[james1017]

Actually the message is above now. 

[ls_rbls]

Are you able to share a copy of one of those files with no sensitive data on it?