Scrolling does not redraw / render full screen of text

[covenant97531]

Greetings,

I am not sure the best way to describe the issue.  It occurs in Acrobat, as well as in InDesign.  When you scroll with the mouse wheel, only part of the screen redraws, while the rest remains unchanged.  This makes reading PDFs or editing documents practically impossible.  This doesn't occur in only Adobe products (it also happens in cmd.exe, notepad, and other programs which display primarily text including various Windows settings menus like the NVidia Control Panel, or a file properties window).  It does not happen with browsers or Microsoft Office products (Word, PPT, etc).  I am curious if anyone has familiarity with this, or knows what it is that makes this an issue for Adobe products so that I can trace down the problem (I'm assuming it is somewhere else in my system settings).  

The problem has started occurring about two weeks ago.  I reinstalled the OS (Win 11), and it persisted.  I downgraded to Win 10, and it persisted.  So I don't believe that it is a setting that I changed anywhere.  It has never been an issue before, but since I do a lot of work with PDFs in my organization, it is making a significant amount of my job inconvenient or impossible.  

Here is a sample using an essay from a philosophical context.  You'll note the two blue lines that I drew denoting the regions.  The top region scrolls and redraws when you scroll "up" the document.  The bottom region scrolls and redraws when you scroll "down" the document (you can notice the occurence of the same lines in the middle of the page, which did not redraw - they moved down below the bottom of the page when I scrolled up, and then came up to the bottom when I scrolled down again).  The middle remains constant, and does not redraw even after a lengthy delay (I got bored of waiting after 5 minutes).  Moving the window does not cause a redraw, but it does redraw when you resize the window.  Minimizing and then re-maximizing the window causes a redraw.  But I shouldn't need to do this just to scroll and read a document.  

Using the click and drag method of scrolling is slightly better, but incredibly slow/laggy instead.  It delays any redrawing until about 5 seconds after you've moved, and doesn't move as far as it should.  

Does anyone know what might cause this issue, what fixes there are for it (and in InDesign), or what I should look for?  I'd rather not just buy a new computer as the one I'm using is fairly capable, and was also not cheap, and has worked well (and continues to work well) for the couple of years I've owned it.  

Current stats:

Windows 10 (21H2, Build 19044.1706)

Intel UHD Graphics 630 Driver (newest)

I can provide other information if needed.  

[Dave__M]

Unusual!  What I would try is to change your Windows video resolution - maybe just temporarily to see if that changes the behavior.  There just may be a very similar setting that you can switch to that will bypass this issue.

Good luck,

Dave

[covenant97531 · Accepted solution]

Okay, I have figured out how to fix the issue.  Given the evidence, I guessed that the graphics driver was the problem.  So, I downgraded the Intel UHD Graphics 630 driver to a previous version (27.20.100.9664) instead of the current (30.101.1934), and the problem was resolved.  Everything went back to normal.  So it seems that the issue is with the newest Intel UHD Graphics 630 driver.  Still not sure what the issue exactly is, or why it only affects certain software (including Adobe products), but that's the fix: to downgrade the driver version.  

[Dave__M]

Makes sense - glad you found a way around the issue!

Dave