Participant

Answered

Search not working

Forum|Forum|7 years ago
June 24, 2018
3 replies
3365 views

I have a paid, fully licensed version of Adobe Acrobat DC on my PC. I have downloaded a couple of *.pdf files. They open and are viewable and I can print them out; however, when I try to search the document for specific words, the search shows 0 documents and 0 results. I need to be able to do key word searches on the current document as I am taking an open book test tomorrow and these documents are hundreds of pages! Why is the word search or Advanced Search not finding words that I am picking right out of the current document? I'm typing them in case sensitive.

General troubleshooting

Correct answer Adorobat

Hi Timothey E.J,

Sorry for the delayed response.

As per the issue description mentioned above, you are facing issue when trying to search specific words in a pdf using Acrobat, is that correct?

Would it be possible to share one of the pdf files you are working with to replicate the issue at our end?? To share the file here in the forums, refer to the steps given in this link: How to share a file using Adobe Document Cloud

You may also share the link for the pdf via private message - How Do I Send Private Message

Als, let us know the dot version of Acrobat installed on the machine: Identify the product and its version for Acrobat and Reader DC

Let us know if you need any help.

Shivam

D

dot_4011

Participant

I have the same issue and it does not work after i converted to searchable text. Not only that, when i click the edit button, the file decides that it wants to convert automatically without waiting for me to select anything. Takes a long time to even stop the program from doing anything. It is frustrating how this program just not work at all. The only good thing is the organizationg of the pages that works correctly.

J

Jennifer36311825e1rm

Participant

I have the same problem. I have always been able to search in the past. I upgraded to Pro and can no longer search a pdf. What is the problem Adobe?

Amal.

Community Manager

Hi there

What happens when you try to search the PDF, do you get any error message? If yes, please share the screenshot of the same for more clarity.

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.01.206XX installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://adobe.ly/3THiVR8 and check

~Amal

Adorobat

Correct answer

Community Manager

Hi Timothey E.J,

Sorry for the delayed response.

As per the issue description mentioned above, you are facing issue when trying to search specific words in a pdf using Acrobat, is that correct?

Would it be possible to share one of the pdf files you are working with to replicate the issue at our end?? To share the file here in the forums, refer to the steps given in this link: How to share a file using Adobe Document Cloud

You may also share the link for the pdf via private message - How Do I Send Private Message

Als, let us know the dot version of Acrobat installed on the machine: Identify the product and its version for Acrobat and Reader DC

Let us know if you need any help.

Shivam

T

Tinkuji

Participant

I am also facing the same problem on PDFs downloaded in the last 2 years. The dialog box that opens says 0 out of 0 found.

On PDFs older than 2 years cntr F is still working fine.

Attaching 1 sample file of each type (old & New)

Please help.

01_CRM_Anubhav_Jan_23.pdf

01_CRM_Anubhav_Jan_22.pdf

T

Tariq Ahmad

Community Manager

Hi @Tinkuji ,

Sorry for the delayed response and thank you for reaching out with your question
Thanks for reaching out. When I opened one of your documents, it said it was a scanned PDF.

You may read this post: https://adobe.ly/3XlDGoc. on how to make a document searchable.

Let us know if you have further questions

~Tariq

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