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To under it better, we need some more details from your end.
1- Did you check this feature with any other file? Does it look distorted when trying to split any file that you want?
2- Please confirm the Acrobat version you are running. Also ensure that you have the latest update installed.
Go to Acrobat> Help > Check for updates and reboot the computer once (you must save all the work before restarting)
To download the patch manually, more information about this release is here: Release Notes | Adobe Acrobat, Reader
3- Open Acrobat>help>repair installation [for Windows only]
When nothing works, and you still get a broken view of details then,
Run this cleaner tool to remove the existing installer and application’s file traces:
https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html
Download the Acrobat installer from here:
https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html
Thanks,
Akanchha