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5

Selecting Objects with Enfocus Pitstop Doesn't Highlight Object on Mac

New Here ,
Sep 19, 2023 Sep 19, 2023

When zoomed in on a document, selecting an object with the Pitstop pointer or text tool doesn't highlight the object. However, when zooming out, the highlight can be seen moving up the document until it ends up where it is suppose to be when zoomed out a certain amount. I've uploaded some screen captures to show what is happening. Is there a fix for this? We are running Fusion Pro on another Mac and it is having similar issues. This all started with the Sep. 12 update. The system is Ventura 13.5.2.Screenshot 2023-09-19 at 8.19.09 AM.pngexpand imageScreenshot 2023-09-19 at 8.19.25 AM.pngexpand imageScreenshot 2023-09-19 at 8.19.41 AM.pngexpand imageScreenshot 2023-09-19 at 8.19.54 AM.pngexpand imageScreenshot 2023-09-19 at 8.20.07 AM.pngexpand image

TOPICS
Edit and convert PDFs , PDF , PDF forms , Print and prepress
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New Here ,
Sep 20, 2023 Sep 20, 2023

Update: Enfocus just sent out an email warning Mac users not to update Acrobat due to it causing problems with PitStop Pro. That would have been a little more useful had it been sent prior to the auto update, but I digress. The problem is being addressed and notifications will be sent out once accomplished. There is no current work around, so the advised solution is to revert back to a previous version of Acrobat using Time Machine. Since that is not an option, we shall struggle through until a fix is made.

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New Here ,
Oct 03, 2023 Oct 03, 2023

Have you recived any updates from Enfocus on when this issue will be resolved? If you have multiple uses on one mac only one user is able to backup to previous version of Acrobat CC. The others show a zero K file for acrobat in the application folder. 

 

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Explorer ,
Oct 05, 2023 Oct 05, 2023

Note to any PitStop Users on Mac OS, the issues that were introduced by Acrobat 2023.006 update are now fixed. Just check that you receive our email provinding info and link to download the installer.

 

Loïc Aigon

Enfocus PitStop Product Manager

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New Here ,
Oct 27, 2023 Oct 27, 2023

Would you be able to post the link here? I don't get the emails and I we are having the same issue.

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Explorer ,
Oct 30, 2023 Oct 30, 2023
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That's not publicly distributed. If you are under maintenance or using a subscription, you should have received an email with the link. Please check spam folder or contact support if needed.

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