Send and Track

[outlook plug in]

The send and track plug-in/add-on is no longer in Outlook.  I upgraded to Windows 10 and to Microsoft Office 2019 and now have lost the ability to send large files.

Help!

Janette

[John T Smith]

Please post the name of the Adobe program you use so a Moderator may move this message to that forum

[LinSims]

Plug-in available from here: https://acrobat.adobe.com/us/en/acrobat/adobe-send-track-outlook-plug-in.html

Use Adobe Document Cloud with Outlook: https://helpx.adobe.com/acrobat/using/adobe-document-cloud-for-outlook.html

[LinSims]

Hmm. That second link looks as if it might be outdated. Let me check a bit more.

[LinSims]

It's possible the add-in got disabled. To re-enable it, you have to go into Outlooks option settings:

1. Click File in the menu bar
2. Select Options from the left-hand panel).
3. Select Add-ins from the Outlook Options left-hand panel.
4. Check to see if Adobe Document Cloud for Microsoft is in the Inactive Application Add-ins, then follow the below graphic.

NOTE: If Adobe Document Cloud for Microsoft is not showing in either the Active or Inactive Add-ins, you will probably need to reinstall Acrobat and/or modify your current installation.