Send by Email button doesn't work

New Here ,
Jun 16, 2022 Jun 16, 2022

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Hi, 

I have a user who's using Acrobat Pro and for a while has been using the button in the app to directly attach the PDF they have open to an Outlook email.  For a while now this button suddenly stopped working.  It can still be clicked on but it simply doesn't create a draft email with anything in it.  We've currently: Checked their email preferences, Checked for Acrobat updates, Repaired the Acrobat installation, uninstalled + Reinstalled acrobat, Checked for Outlook updates, changed his Outlook account cache settings, and repaired Office 365 Installation.

They can still manually attach the PDF to the email so it's not a critical problem but we can't find any solution for this problem.  He's currently running on Windows 10 64-bit and is on Adobe Acrobat Pro DC version 2022.001.20117.

Any help would be appreciated.

TOPICS
General troubleshooting , Standards and accessibility

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Adobe Employee ,
Jun 16, 2022 Jun 16, 2022

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Hi there

 

Hope you are doing well and sorry for the trouble. As described the send by email button is not working.

 

As you have tried most of the troubleshooting steps with no luck, please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

 

Please update the application to the recent version 22.1.20142 from the help menu > check for updates and reboot the computer. You may also manually download the patch using the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

You may also try to create a new test user profile with full admin rights in Win and try using the application there and check.

 

Also, check for any antivirus or security software installed on your computer. An antivirus or security software may block attachments on your computer or device. Check the settings of the antivirus or security software for the same and make an appropriate change to unblock the attachments.

https://helpx.adobe.com/acrobat/kb/attach-to-email-not-working.html

 

Hope this information will help

 

Regards

Amal

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