Send For Signature crashes from inside App-V Acrobat

[AnandSri]

Send For Signature crashes from inside App-V Acrobat.

Problem:

When IT administrators intend to deploy Reader and Acrobat using App-V 5.0 SP3 on client machines, users may face an issue with Acrobat if they haven't initiated it at least once on their devices.

Cause of the problem:

The issue arises because App-V Reader includes several "HKCU/Adobe/*" hives in the App-V pass-through list. This inclusion creates these registry keys outside the VREG on client machines.

Solution:

For the pass-through registry keys to function correctly, the presence of HKCU/Adobe/Adobe Acrobat/{DC|2015} in the local registry hive on the machine is essential. This key is generated upon the initial launch of App-V Reader using the Runtime.bat script, similar to the one outlined in the Acrobat Reader Sequencing Guidelines.

Consider one of the following workarounds:

1. Manual Creation: Manually create HKCU/Adobe/Adobe Acrobat/{DC|2015} on the client machines instead of relying on the Runtime.bat script of App-V Reader. For instance, administrators can deploy these keys on clients through ADM templates, etc.
2. User-Initiated Launch: Users can launch App-V Reader once on their machines before using Acrobat.
3. DeploymentConfig.xml Modification: Add the following Runtime.bat script in App-V Acrobat's DeploymentConfig.xml within the <UserScripts> section. This script generates the aforementioned registry key in the HKCU hive upon the initial launch of App-V Acrobat. Note that the script executes exclusively for domain users and may throw error 534 if a local user attempts to open App-V Adobe Acrobat.

Runtime.bat

@echo off

SET ChannelName=2015

REM Set the ChannelName to DC to run this script on the Continuous track.

SET NativeKey="HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\%ChannelName%"

REG QUERY %NativeKey%

IF %ERRORLEVEL% EQU 0 GOTO EXIT

REG ADD %NativeKey%

:EXIT

DeploymentConfig.xml

<UserScripts>

        <StartVirtualEnvironment  RunInVirtualEnvironment="false">

        <Path>cmd.exe</Path>

        <Arguments>/c "[{AppVPackageRoot}]\..\Scripts\Runtime.bat"</Arguments>

        <Wait RollbackOnError= "false"/>

        </StartVirtualEnvironment>

</UserScripts>

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