Hope you are doing well and sorry for the trouble. As described Adobe Acrobat Pro DC 2021.001.20145 hangs at 72% when sending for signatures and you have already tried repair, updates, uninstall and reinstall with no success.
Please try to logout of the Adobe Acrobat Pro DC application, reboot the computer once and relogin and check if that helps.
Also, please try to send the documents for signature online using the link: https://documentcloud.adobe.com/link/home/ and see if that works for you.
This fix does not work. I am having the same issue with the upload stalling at 72%. Any suggestions?
I do not have the request signature option from the link you supplied: https://documentcloud.adobe.com/link/home/ . I do not want to send a signed document, I would like to send a document to be signed by someone else.
Kindly provide step by step instructions on how to resolve this issue.
Thanks in advance
Hope you are doing well.
To send a document for signature, you can use the "Request Signature" option on Document Cloud web or from/within Adobe Acrobat DC desktop application.
Here are the exact steps for how you can initiate the Request from-
1- Acrobat DC desktop app: Signature https://helpx.adobe.com/acrobat/using/send-for-signature.html
2- Document Cloud web : https://helpx.adobe.com/document-cloud/help/send-for-signature.html
If you do not get the option to send the document for signature, then please share the screenshot of the available options for you.
I am having the same issue. Frustrating.
This is an on going inssue and we are just getting workarounds that don't work. Can we get a fix please?
I am having this same issue. When I try the online workaround, I get the error code "Unable to process requset - Please contact customer support for help"
Could I get some help with this error
I am facing same issue. Any solution?
I am having these issues. I Called support and they fixed it, it worked for 24 hours then stopped working again. Still hangs at 72%
Notice, one transaction remaining.
When I add signers, then click "Specify where to sign", it hangs on 72% for indefinite period of time.
So I do "More options"
I can unselect "Preview & Add Signature Fileds", then "Send" activates (instead of Next). But I would rather like to specify where to place the signatures. So when I leave this check box "Preview & Add Signature Fileds" selected and I hit Next, I get this:
See the very first screen shot, where it says I have 1 trasnsaction left.
FYI, my background is: I had in use two transactions last month (hitting the limit), but then I cancelled one of them before it was signed. It is surely you software problem and I am surprissed seeing this thread reported in April this year.
Our organization also has this issue. I have an open ticket with Adobe and they have seen the issue. I don't think anyone has a solution because so far we've been instructed to try several things from reinstalling to rolling back to earlier versions. One fix seemed to work, but only for a day and that was to go to Preferences/Signatures/Creation & Appearance and uncheck "Use modern user interface...". It seemed to work, but after a reboot or the next day, even with it still unchecked, the system didn't work like it should, getting hung up at the 72% mark.
I opened a ticket with Adobe and over the past month have had several meetings. They continue to work on a solution, having us try new build increments, but so far none have fixed the issue.
If you use Zscaler, ensure it's not doing SSL Inspection on the Adobe sites.
Is it possible for you to ellabroate on SSL Inspection on the Adobe sites.
It's outside of my knowledge, but I was told that "the signing tool did not like that Zscaler was inspecting the traffic".
I am surprised that i am looking at this thread in january 2022 and this issue is not resolved. i still am having the same issue. I have adobe acrobat pro and constantly am stuck on the 72% and it does not allow me to send it just stays on 72% i could leave it there for an hour and it wont change. I have tried restarting and updating not just adobe but my whole computer and the issue remains. Is there a solution to this problem yet?
We are sorry to hear that. Have you tried to send the document for signature via Adobe Document Cloud https://acrobat.adobe.com/link/home/ ?
Also, please try to create a new test user profile with full admin rights in Windows or enable the root account in MAC and try using the application there and check.