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Send for Signatures hangs at 72% (still)

New Here ,
Apr 02, 2021 Apr 02, 2021

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We are still having issues where Adobe Acrobat Pro DC 2021.001.20145  hangs at 72% when sending for signatures regardless of repair, updates, uninstall and reinstall.  I need a fix for this!

I'm attaching the System Report for review.  

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Crash or freeze

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Adobe Employee ,
Apr 04, 2021 Apr 04, 2021

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Hi PhilipL

 

Hope you are doing well and sorry for the trouble. As described Adobe Acrobat Pro DC 2021.001.20145 hangs at 72% when sending for signatures and you have already tried repair, updates, uninstall and reinstall with no success.

 

Please try to logout of the Adobe Acrobat Pro DC application, reboot the computer once and relogin and check if that helps.

Also, please try to send the documents for signature online using the link: https://documentcloud.adobe.com/link/home/ and see if that works for you.

 

Regards

Amal

 

 

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New Here ,
May 29, 2021 May 29, 2021

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Hi Amal,

 

This fix does not work. I am having the same issue with the upload stalling at 72%. Any suggestions?

 

Jim

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Adobe Employee ,
Jun 03, 2021 Jun 03, 2021

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Hi there

 

Please try to send the documents for signature online using the link: https://documentcloud.adobe.com/link/home/ and see if that works for you as suggested earlier.

 

Regards

Amal

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New Here ,
Jun 15, 2021 Jun 15, 2021

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Hi Amal,

 

I do not have the request signature option from the link you supplied: https://documentcloud.adobe.com/link/home/ . I do not want to send a signed document, I would like to send a document to be signed by someone else.

Kindly provide step by step instructions on how to resolve this issue.

 

Thanks in advance

 

Pro

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Adobe Employee ,
Jun 15, 2021 Jun 15, 2021

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Hi, 

 

Hope you are doing well. 

To send a document for signature, you can use the "Request Signature" option on Document Cloud web or from/within Adobe Acrobat DC desktop application. 

Here are the exact steps for how you can initiate the Request from-

1- Acrobat DC desktop app:  Signature https://helpx.adobe.com/acrobat/using/send-for-signature.html 

2- Document Cloud web : https://helpx.adobe.com/document-cloud/help/send-for-signature.html 

 

If you do not get the option to send the document for signature, then please share the screenshot of the available options for you. 

 

Thanks,

Akanchha 

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New Here ,
Aug 13, 2021 Aug 13, 2021

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I am having the same issue.  Frustrating.

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New Here ,
Aug 13, 2021 Aug 13, 2021

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This is an on going inssue and we are just getting workarounds that don't work. Can we get a fix please?

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New Here ,
Aug 25, 2021 Aug 25, 2021

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I am having this same issue.  When I try the online workaround, I get the error code "Unable to process requset - Please contact customer support for help"

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New Here ,
Nov 29, 2021 Nov 29, 2021

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Could I get some help with this error 

Kris22004732w8b6_0-1638252846791.png

 

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New Here ,
Sep 26, 2021 Sep 26, 2021

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I am facing same issue. Any solution?

 

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New Here ,
Oct 11, 2021 Oct 11, 2021

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I am having these issues. I Called support and they fixed it, it worked for 24 hours then stopped working again. Still hangs at 72%

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New Here ,
Nov 01, 2021 Nov 01, 2021

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Notice, one transaction remaining.

Wiesaw5C88_0-1635766538608.png

When I add signers, then click "Specify where to sign",  it hangs on 72% for indefinite period of time.

So I do "More options"

Wiesaw5C88_1-1635766728479.png

I can unselect "Preview & Add Signature Fileds", then "Send" activates (instead of Next). But I would rather like to specify where to place the signatures. So when I leave this check box "Preview & Add Signature Fileds" selected and I hit Next, I get this: 

Wiesaw5C88_2-1635767021451.png

See the very first screen shot, where it says I have 1 trasnsaction left. 

FYI, my background is: I had in use two transactions last month (hitting the limit), but then I cancelled one of them before it was signed. It is surely you software problem and I am surprissed seeing this thread reported in April this year.

 

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Community Beginner ,
Nov 04, 2021 Nov 04, 2021

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Our organization also has this issue. I have an open ticket with Adobe and they have seen the issue. I don't think anyone has a solution because so far we've been instructed to try several things from reinstalling to rolling back to earlier versions. One fix seemed to work, but only for a day and that was to go to Preferences/Signatures/Creation & Appearance and uncheck "Use modern user interface...". It seemed to work, but after a reboot or the next day, even with it still unchecked, the system didn't work like it should, getting hung up at the 72% mark.

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Community Beginner ,
Nov 30, 2021 Nov 30, 2021

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LATEST

I opened a ticket with Adobe and over the past month have had several meetings. They continue to work on a solution, having us try new build increments, but so far none have fixed the issue.

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