send to email - not attach the file

[Netanel277910387v0l]

I try to send the document to email.

Outlook opens but in the body of the message it only gives me a link to the document. It does not attach the document itself.

I changed the option to send with or without a link in the preferences.
did not help.

[Amal.]

Hi there

Hope you are doing well and sorry to hear that

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.3.20314 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

Let us know how it goes.

Regards

Amal

[Netanel277910387v0l]

It's acrobat pro with license. I downloaded with adobe cloud. It's the last
version.
Of course I uninstalled and installed again.
I will try with another profile.

[Netanel277910387v0l · Accepted solution]

I don't know how it's related, but it worked out as soon as I unchecked "allow opening of non-pdf file attachment". It is in the settings in the trust manager.