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Sending contract for signatures, but only goes to wife even though I have two separate emails

New Here ,
Dec 06, 2023 Dec 06, 2023

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We are sending a contract to a couple and ourselves for a project.

 

The couple's emails are similar, but different (ex jjsmith@example.com and jane.j.smith@differentprovider)

 

It has been sent three times. The first the husband did not receive it (we waited a week.) The second I checked the confirmation email immediately and it stated it went to Jane.j.smith, Jane Smith, and us for signature. The issue is when the husband tries to sign from his wife's computer, it of course wants to list him as Jane, but he never received the email even though I verified he was listed multiple times before I hit send. Please advise. We are all becoming increasingly frustrated. This is a time sensitive job and needs signatures before we can begin.

 

Running Windows 11 Pro, Adobe Acrobat 64 bit

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Community Expert ,
Dec 06, 2023 Dec 06, 2023

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@Kathleen34088359tkp3 

 

I've moved your post from Using the Community (for questions about the forums) to Adobe Acrobat for you.

 

Jane

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New Here ,
Dec 06, 2023 Dec 06, 2023

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Thank you!

 

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