Sending to Email doesn't work - Gmail - not adding attachment into New mail windows

Report · Dec 09, 2021

Hello,

so as the title says I have the following problem for some weeks now.

When sending PDF through Adobe Reader option to GMAIL directly it opens a new window but doesnt add the attachment into the mail. Instead it makes a draft with the attachment added.

Also the option in adobe is checked (for adding it as an attachment) but always when I try to send it as a mail the option automatically get unchecked.

Thanks

Report · Dec 24, 2021

Hi Petar

Hope you are doing well and sorry for the trouble. As described, sending to Email doesn't work - Gmail - not adding attachment into New mail windows

I have tried to reproduce the issue on my end and its working fine. Would you mind sharing the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 21.07.20099 installed. Go to Help > Check for Updates and reboot the computer once.

You may also try to create a new test user profile with full admin rights in Windows or enable the root account in MAC and try using the application there.

Also, please go through the help pages listed below and see if that works for you:

- https://helpx.adobe.com/acrobat/kb/attach-to-email-not-working.html

- https://support.google.com/a/users/answer/10308166?hl=en

Regards

Amal