Server down - no support available on weekends!!!

[Anon Y. Mouse]

I am working on a vital document with a team over the weekend.  Trying to open my document and view comments: Acrobat Pro DC says "Server Currently Unavailable"; IOS version opens the document but there is an endless spinning wheel and no reviewer comments; and the web access says "Something went wrong".

Now here comes the seriously worrying part.  There is no way to advise Adobe of this failure.  Their chatbox is answered by a robot; I did bully it into connecting me with a human who said, definitely, there is NO weekend support and I should call back in 48 hours -- that's Monday night my time.

And more.  status.adobe.com is reporting that the Document Cloud service is fully operational.  So no engineer knows there is an issue either.

This does not look good for a vital workflow tool.

[Anon Y. Mouse]

Update: 15 minutes or so later, the service was restored to the iPad (Mac app and web still have whirling circles).  But my points on lack of support contact point, and erroneous status reporting, still stand.

[Anon Y. Mouse]

The service remains broken in various ways.  Latest is a message from Acrobat DC "Unable to share: This file can't be sent for comments".  That's on a perfectly ordinary PDF.

[Amber5FA1]

I just started getting "This file can't be sent for comments." errors but there's no information about why, or how to fix. Would love to know more about this issue and its resolution.

[jackthegiantslayer]

Honestly I can't believe with Adobe's record profits that they couldn't at least have some form of tech support over the weekend. I'm in a bind myself right now and nothing I can do except try to reinstall everything. Adobe, your customers deserve better.

[ls_rbls]

Is not just Adobe, it also happens with some big financial institutions.

Try to resolve an emergency over chatbot, over the phone, via web site, or mobile app; it doesn't matter.

If your emergency takes place over the course of your precious  weekend hours... good luck! Maybe blame it on the companies who own call centers with @home agents.

Sorry to read that.