Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Service Failure Pro DC

New Here ,
Jul 12, 2021 Jul 12, 2021

Copy link to clipboard

Copied

Can anyone assist?

With online support not able to resolve bugs in Pro DC after 3 hours wasted, can anyone provide telephone contact details for a UK based service support telephone assistance?

 

Apparently, Adobe online staff cannot fix the bugs unless matters are escalated and that can take weeks!

 

 

Views

55

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 13, 2021 Jul 13, 2021

Copy link to clipboard

Copied

Hi Rolandwaters

 

Hope you are doing well and sorry for the trouble and the delay in response.

 

I have shared details with you in private message please check.

 

Regards

Amal

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 19, 2021 Jul 19, 2021

Copy link to clipboard

Copied

LATEST

Sorry but no help so my companies cannot use defective software the provider cannot fix so will seek an alternative for my companies' use of not working adobe.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jul 14, 2021 Jul 14, 2021

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jul 14, 2021 Jul 14, 2021

Copy link to clipboard

Copied

1. The Adobe phone support will of course be the same people.

2. You may now get lots of messages giving you contact  numbers and emails. THEY ARE LIES !! Scammers are waiting to get your money, your Adobe password, to access your computer, and worse.

 

If there are actual bugs, of course they must be escalated. A different department fixes bugs, and it may be months.

But most people are very bad at deciding what is a bug. Consider describing your problems here -- we are not Adobe but we have a lot of experience of Acrobat.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 19, 2021 Jul 19, 2021

Copy link to clipboard

Copied

Many thanks - I appreciate Abobe will take months as two calls were cut off after being on hold for 15mins - seems Adobe use the technique to cut backlogs! Eventual online 'assistance' proved to be worse than useless as the absolut promise to fix transpired into 'dunno mate'!

 

Just Adobe being adobe so now seeking alternative supplier!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines