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Setup has detected that you already have a more functional product installed. WTF?!

New Here ,
Feb 28, 2024 Feb 28, 2024

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I am trying to deploy (via Intune, but I think this is irrelevant) Adobe Acrobat Pro to a machine that has Reader already installed. I have a created an MST file where I specifically have checked the boxes for "Remove previous version of Acrobat" and "Remove all versions of Reader" and yet when I try to install with this transform applied, the install fails with "Product: Adobe Acrobat DC (64-bit) -- Setup has detected that you already have a more functional product installed. Setup will now terminate." Like the subject line states, WTF?!

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New Here ,
Apr 26, 2024 Apr 26, 2024

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Hey Rob, did you manage to sort this out? I have the same problem!

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Adobe Employee ,
Jun 10, 2024 Jun 10, 2024

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Hi @STUART36951714uh35 ,

 

Can you share the screenshots of the error that you are receiving?

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