Share PDF link issues

[hstupno]

We have been successfully sharing links to our PDFs via Adobe Acrobat for the last year. Suddenly it has become a very random and often times, non-productive feature. I have updated to the latest version (2001.005.20058) but sometime's it presents the link to share it and other times it just sits and spins and never gives us the Share links at all. We are using the Adobe Acrobat app, and the "Share a link to this file" option but it has become very frustrating when it suddenly doesn't seem to want to work.

It's been hit and miss for both our MAC and PC users.

Thank you for any advice on things we can look in to.

H

[Amal.]

Hi Hstupno,

Hope you are doing well and sorry for the trouble. As described, sharing the PDF links sometime works and sometime not.

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive, please download it to your computer first and then try again.

Please try to repair the installation (Win Only) from the help menu and reboot the computer and see if that helps.

Also, please try to reset the Acrobat preferences to default as described in the help page https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792... and check.

If it still doesn't work, please try to turn off the protected mode for testing (Win Only). Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable Protected mode at startup' Turn Off the Protected mode and Uncheck 'Enhanced Security' > Click OK and reboot the computer once.

Note: Please turn on the security after testing to avoid any security risk.

For more information about sharing the PDF please check the help page https://helpx.adobe.com/acrobat/using/sharing-pdfs.html

Regards

Amal

[himanshum83126780]

Hi ,
Thank you for reaching out.   

Can you please share the below information to debug the issue -

1.  Please share fiddler logs while you perform the create link workflow in the erroneous scenario. Below are the steps to capture fiddler logs :
   • Download fiddler from: https://www.telerik.com/download/fiddler 
   • Run fiddler and go to ‘Tools-> Options’
   • In the HTTPS tab, ensure the checkboxes are checked: ‘Capture HTTPs connects’ and ‘Decrypt HTTPs traffic’.
   • Now let fiddler run and launch Acrobat and perform the same operation.
   • Once complete do a save of data by ‘File->Save->All sessions’.
   • Please share this data
2. Also if possible can you please attach the on-screen video so that we can have a better understanding of the issue.

Thanks

Himanshu