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Share tool gone

Community Beginner ,
Jul 05, 2022 Jul 05, 2022

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How do I get the share tools back on? I am able to share using the online version of Adobe pro but not on the desktop version. Was this done away with? Before I would be able to directly click on the email image and it would prompt an email to open up with the link already generated in the body of the email. All I had to do was enter the email addresses. 

TeresaYbarra_0-1657047507581.png

Currently using the upload function on the online version of adobe but its more efficient for me to use the desktop option.

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General troubleshooting

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Adobe Employee ,
Jul 08, 2022 Jul 08, 2022

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Hi there

 

Hope you are doing well and sorry to hear that.

 

Are you able to see the share tool in Acrobat Pro and that it is not working or is it not available/visible at all?

 

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure yo have the recent version 22.1.20142 installed. Go to help > check for updates and reboot the computer once.

 

Please try to repair the installatio from the help menu (Windows only)

 

Also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau... and see if that works.

 

Regards

Amal

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Community Beginner ,
Jul 12, 2022 Jul 12, 2022

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All 3 of the buttons do not appear (link/email/share)

 

I have version 2022.001.20142; I have checked for updates and rebooted. I have also tried repairing. I did uninstall and reinstall but it still does not appear. I have also reset the preferences. 

 

 

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Adobe Employee ,
Jul 13, 2022 Jul 13, 2022

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Hi there

 

We are sorry to hear that. Please try to create a new test user profile with full admin rights in Windows or enable the root account in Mac and try using the application there and check.

 

If it still doesn't work, please remove the application using the Acrobat Cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

 

Regards

Amal

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Community Beginner ,
Sep 08, 2022 Sep 08, 2022

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Hi, this still does not work. 

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Adobe Employee ,
Sep 09, 2022 Sep 09, 2022

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Hi @Teresa.Ybarra 

 

We are sorry to hear that. Is this a personal computer or IT managed work computer? Please try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

 

Regards

Amal

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New Here ,
Nov 04, 2022 Nov 04, 2022

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Our computers lost the share pdf tools also, as well as the notification and user id on the menu bar.  We tried all the fixes previously listed and none bring the needed icons back.  

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Community Beginner ,
Dec 08, 2022 Dec 08, 2022

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If only they could just add it on the next update... 

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New Here ,
Jan 04, 2023 Jan 04, 2023

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I am having the same issue - on ALL pdfs - I even switched to my personal account to check. Still an issue. I can only share through email - which does not work for my students.

 

I checked for updates - No updates. I tried a repair of the installation - Nothing.

 

 

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Adobe Employee ,
Jan 05, 2023 Jan 05, 2023

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Hi @Katie27808217qzex 

 

We are sorry to hear that. Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

 

If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html  , reboot the computer once and reinstall the application using the direct link
https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html 

 

Regards

Amal

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