I send artwork to print on coated and uncoated paper. In my PDF presets I have saved these two presets for popular white papers, out of the ordinary. Can you share your PDFs for these two types of paper?
Hope you are doing well and thanks for reaching out.
Would you mind sharing more details about the issue you are experiencing? What is the workflow/steps you are doing to share the PDF for coated and uncoated paper? Do you get any error message? If yes, please share the screenshot of the same for a better understanding.