Shared commenting Adobe Acrobat

[ANNA5E11]

Hello,

I have a pdf file with shared comments. I saw the comments yesterday and it was okay.

When I opened my file today I got this MESSAGE:

Could not get new comments. Login credentials are expired or invalid; please re-enter your sign-in for access.

OR THIS ONE:

Could not get new comments. Adobe Acrobat did not get a response from the server. Try again later or contact your system administrator.

I tryied restart, checked the updates of Acrobat, turned it off and on. Nothing worked.

Please help.

[Amal.]

[Edited Response]

Hi there

Hope you are doing well and sorry to hear that.

Please try to reset the Acrobat preferences as described in the help page https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

Also try to crreate a new test user profile with full admin rights in Windows or enable the root account in Mac and try using the application there and check.

Regards

Amal