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Shared commenting Adobe Acrobat

Sep 11, 2021 Sep 11, 2021

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Hello,

I have a pdf file with shared comments. I saw the comments yesterday and it was okay.

 

When I opened my file today I got this MESSAGE:

 

Could not get new comments. Login credentials are expired or invalid; please re-enter your sign-in for access.

 

OR THIS ONE:

Could not get new comments. Adobe Acrobat did not get a response from the server. Try again later or contact your system administrator.

 

I tryied restart, checked the updates of Acrobat, turned it off and on. Nothing worked.

Please help.

 

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Adobe Employee ,
Sep 13, 2021 Sep 13, 2021

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Hi there

 

Hope you are doing well and sorry to hear that.

 

Hi, Could you please check the suggested workaround on the following link and see if it works for you? https://helpx.adobe.com/acrobat/kb/comments-dont-sync-for-shared-pdfs-hosted-on-sharepoint.html

 

Regards

Amal

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