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Hello,
I have a pdf file with shared comments. I saw the comments yesterday and it was okay.
When I opened my file today I got this MESSAGE:
Could not get new comments. Login credentials are expired or invalid; please re-enter your sign-in for access.
OR THIS ONE:
Could not get new comments. Adobe Acrobat did not get a response from the server. Try again later or contact your system administrator.
I tryied restart, checked the updates of Acrobat, turned it off and on. Nothing worked.
Please help.
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[Edited Response]
Hi there
Hope you are doing well and sorry to hear that.
Please try to reset the Acrobat preferences as described in the help page https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...
Also try to crreate a new test user profile with full admin rights in Windows or enable the root account in Mac and try using the application there and check.
Regards
Amal