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Shared file disappeared from Acrobat cloud

Explorer ,
Mar 08, 2024 Mar 08, 2024

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A PDF file I uploaded to the cloud yesterday has disappeared. Here are the steps I took:

 

1. I uploaded a PDF to the cloud.

Screenshot 2024-03-08 at 10.57.04.png

2. I added comments to the file in the cloud. (I used to add comments first before uploading to the cloud, but recently Acrobat started duplicating comments after the file was uploaded to the cloud, which is really confusing and frustrating when sending the file to clients for review.)

3. I made a video for my client talking through some of my strategy for the design: https://www.awesomescreenshot.com/video/25623232?key=f4e1a9489590c416d95644b5988f5b0d 

4. I copied the link for the file and shared it with my client: https://acrobat.adobe.com/id/urn:aaid:sc:us:5fd1fd76-aa5a-47e5-bd6e-7b4f0e72b0b2

5. I closed Acrobat and stopped working for the day and didn't do anything else with that file or with anything related to the Creative Cloud.

 

This morning, my client said the link wouldn't work, so I went to test the link, and it wouldn't work for me, either. I opened Acrobat and checked the "Shared by you" list of files. The file showed up there, but as soon as I clicked on it, I got an error message saying that it wasn't accessible, and then the file disappeared from the list. 

Screenshot 2024-03-08 at 11.04.44.png

 

I checked https://assets.adobe.com/deleted and the file wasn't there, either. 

Screenshot 2024-03-08 at 11.06.06.png

 

I do still have the version saved to my computer/Google Drive, but that's the one with out any of my comments. 

Screenshot 2024-03-08 at 11.08.15.png

 

This is a very concerning issue, complicated by my mistrust of the process of leaving comments. Here's an old screenshot that demonstrates that separate issue:

Screenshot 2023-12-20 at 14.56.11.png

 

I've searched through this message board and am not seeing any solutions. I hope that someone from the Acrobat product team can see this post and elevate this issue to address both issues.

TOPICS
Comment review and collaborate Experiment , PDF

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Explorer ,
Mar 08, 2024 Mar 08, 2024

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I discovered that I had not closed the Chrome window where I had opened the file in the cloud yesterday. This screenshare video demonstrates a little more detail about what happens when I try to access that file anywhere else: https://www.awesomescreenshot.com/video/25649646?key=7743ef281bfb6dbac01bc612f6eb9cce

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New Here ,
May 16, 2024 May 16, 2024

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Yep. Same!  Now we can't trust using this feature. Too risky! Ugh.

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New Here ,
Apr 03, 2024 Apr 03, 2024

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I am having the exact same problem. I file of mine that already had comments has disappeared and I cannot find it anywhere. Would be keen to know if anyone has a solution to this.

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Explorer ,
May 16, 2024 May 16, 2024

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This happened to me again on 5/6. 

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Adobe Employee ,
May 16, 2024 May 16, 2024

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Hi there

 

Hope youa re doing well.

 

Please login to https://adobe.ly/44NtiYw with the Adobe ID and password and try checking for your document under the 'Documents' tab and see if that works.

 

Let us know how it goes.

 

~Amal

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