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Shared PDF inexplicably unshared/deleted

New Here ,
Apr 19, 2024 Apr 19, 2024

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A few days ago I created a share link for a PDF, and it has now inexplicably been deleted from the cloud . I had it open in my browser, and suddenly found I was unable to post a new comment; then the next time I went to the browser tab it was no longer even viewable.

 

When I click on the link I get "Shared file not available. This PDF has been unshared or deleted. Contact the owner for more information." But I'm the owner, and I'm 100% positive I neither unshared nor deleted it. It also no longer even appears in the list of documents on my Adobe homepage.

 

A bunch of comments had been added by people at my company, which are now lost. Hoping someone at Adobe can tell me if there's any way to retrieve this shared document? This is the link:
https://acrobat.adobe.com/id/urn:aaid:sc:US:05c27754-d8fd-407e-a1f8-b4171d5a3c7c

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General troubleshooting , PDF

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Community Expert ,
Apr 20, 2024 Apr 20, 2024

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Did you contact Adobe customer care?

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
May 03, 2024 May 03, 2024

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This exact problem just happened to one of our designers yesterday. Poof, the shared PDF with comments just disappeared. I'd be interested in knowing what support said to you. I'll be contacting them myself today. 

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