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Shared review invitations not showing link to review file

Participant ,
Jan 25, 2024 Jan 25, 2024

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Hello. 

When I send a shared review invitation I'm expecting that the reviewers' invitation email will automatically include a link to the shared review file. All that goes out in the invitation email, however, is the message text. 

Are my expectations wrong, or am I doing something wrong, or is this another "feature?"

 

Thanks in advance,

Bill

 

 

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Comment review and collaborate Experiment

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Adobe Employee ,
Jan 25, 2024 Jan 25, 2024

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Hi @TCBill

 

Hope you are doing well and thanks for reaching out.

 

I have tried to reproduce the issue on my end and its working fine.

 

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.20470 installed. Go to Help > Check for updates and reboot the computer once.
 
Also try to repair the installation from the help menu (Win Only) and see if that works.
 
Please try to reset the Acrobat preferences as described here https://adobe.ly/47RCOtA and check

 

~Amal

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Participant ,
Jan 25, 2024 Jan 25, 2024

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Hello Amal,

Thanks for the quick response. I am using Acrobat 2023.008.20470. I already uninstalled and reinstalled Acrobat to see if that would make a difference, but it had no effect. I also followed the instructions you sent in the link, but it appears that Acrobat did not recreate the Preferences folder after I renamed the old one, as the instructions said it would.

 

Bill

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Participant ,
Feb 02, 2024 Feb 02, 2024

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LATEST

Somehow this started working properly again. The invitations-to-review now include a link to the shared review file. 

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