Show Online storage when saving files

[federicot68169574]

Hello, has anyone found a workable solution to enabilng online storage to Adobe Cloud from Acrobat DC Pro? I know it's a long standing issues, but after resinstalling on a new laptop, I have now lost access to all my online storage, sharing and commenting from the desktop app.  All is working on the online version.

I have tried ticking the Show Online storage when saving files option in Acrobat preferences but to no avail.

I've now spent a week trying to fix this, trawling through the online community suggestions, but there seems no real solution is available.  Thanks for any help!

Running Acrobat Pro DC as below on Windows 10:

  

Here are the only options available in the desktop up

[Nia26112215z8t3]

I too have this issue with some users and not with others.

[lydiab72540289]

I had the same problem when I downloaded the app through my account. I downloaded Acrobat Reader and now I can see all my files. Very strange, when I pay for the Pro but I doesn't allow me to see my files. Hope this helps.