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Sign-in emails not recognized for Pro account login, PayPal charged.

New Here ,
Oct 30, 2024 Oct 30, 2024

I run a small, annual event.  Last year I got a pro account to make an enterable form, and it worked OK.  I tried to sign in this year and it doesn't recognize any of the possible emails I would have used, including the ones I get communications from Adobe on.  Adobe charges me thru my event's PayPal account monthly. k.Suggestions???  Thanks!

TOPICS
General troubleshooting , PDF forms
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New Here ,
Oct 30, 2024 Oct 30, 2024

I will only reply to public suggestions.  I will ignore requests to email or DM me, per Adobe security suggestions.

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Community Expert ,
Oct 30, 2024 Oct 30, 2024

This is a public forum, not Adobe support.
Users, including the Community Experts, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.
Adobe provides support through the Chat function: https://helpx.adobe.com/contact.html?rghtup=autoOpen or through Twiter: @AdobeCare - https://twitter.com/AdobeCare
If the chat window fails to open, then use a different device.
There is no email support, so beware of scammers.


Acrobate du PDF, InDesigner et Photoshopographe
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New Here ,
Oct 30, 2024 Oct 30, 2024

My apologies.  I will delete my question tomorrow, if that is possible.

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New Here ,
Oct 31, 2024 Oct 31, 2024
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Will an admin please delete this post?  It seems that only they have the power to, and not the original poster. Thank you.

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