Sign/Open in Desktop App Button missing in Chrome/Internet Explorer Extension

[ST_2023]

Hi Everyone,

I am an Adobe Pro user and installed the Chrome/Internet Explorer extension in order to sign PDFs. Unfortunately, the “sign” and “open in desktop app” buttons not there, thus I do not have the possibility to sign or switch to the desktop app from the browser. Adobe Reader users (free version) that have installed the Chrome/Internet Explorer extension do have the two aforementioned buttons available. Could you please advise on how to make this functionality available to Pro users?

Thank you.

[Amal.]

Hi @ST_2023 

Hope you are doing well and thanks for reaching out.

Please try to remove the chrome extension, reboot the computer once, and reinstall the extension and see if that works.

Let us know how it goes.

Regards

Amal

[ST_2023]

Thanks Amal.

I have tried what you have proposed (with two different pro user accounts), unfortunately it still does not work. 

[Paul30591335xd68]

I have 2 users with the same Chrome extension version - one with the "Open on Desktop" button and the other without it.  The only difference I can see is that the Chrome extension may have been installed with the Adobe Pro install for the person with the button and the other person installed the extension from the Chrome Store.  The extensions claim to be the same version.  Is there a way to get that button enabled here without doing a full Adobe reinstall?

[Walter370929813m5e]

Currently facing the same issue here... anyone ever get this resolved?

[ST_2023]

as far as I understand it was removed intentionally by adobe. there is a
paid option (from adobe) where this is possible.

[Walter370929813m5e]

A pay-for extensions or just the paid version of Acrobat? Both users have creative cloud licensing... both on MacOS - one has the option and the other doesn't. Perhaps we'll try reinstalling. Thanks anyways,