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Sign with Digital Certificate the Sign button not working

New Here ,
Jun 11, 2024 Jun 11, 2024

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Hello,

Recently, I was the update of Adobe Acrobat Reader to version 2024.002.20759.
I have a token with a Digital certificate to sign, but, I use the option "Certificates", the certificate appear correctally, but when I press the button "Sign" nothing happen, and I am unable sign the PDF file.

Someone can help me to solve this problem?

Thanks

 

Ana37972953vhkh_0-1718114334591.png

Ana37972953vhkh_1-1718114364321.pngAna37972953vhkh_2-1718114418293.pngAna37972953vhkh_3-1718114496996.png

The last step is click "Assinar" and doesn't do anything else, don't move forward anymore.

 

TOPICS
General troubleshooting , PDF , Standards and accessibility

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Adobe Employee ,
Jul 01, 2024 Jul 01, 2024

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Hi there,

 

Hope you are doing well and thanks for reaching out.

 

Please update the application to the recent version 24.02.20857. Go to Help > Check for updates and reboot the computer once. Also try to repair the installation from the help menu (Win Only) and see if that works.
 
You may also try to reset the Acrobat preferences as described here (https://adobe.ly/4cl1rSH) and see if that helps.

 

Let us know how it goes.

 

~Amal

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