I have been using the "Sign yourself" feature in Adobe and uploading a png or jpeg signature for over a year now and suddenly yesterday it stopped working. I am getting an error when I try to attach the image to the Sign Yourself box that states "Error attempting to read from file". I have tried several different adobe files, a jpeg and png signature, cleared caches, uninstalled and reinstalled adobe and anything else I can think of. There appears to be a bug or something that is prohibiting me from doing this now. I use this options multiple times daily. Any assistance or guidance would be greatly appreciated!!
p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.
I have tried to reproduce the issue on my end and its working fine.
Would you mind sharing the version of the Acrobat you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.01.20064 installed. Go to help > Check for upates and reboot the computer once.
As you have tried most of the troubleshooting steps with no luck, Please try to repair the installation from the help menu (Win Only) and see if that works.
You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.
In the Adobe Acrobat Diagnostics dialog box, select Advanced logs, and then select the following options: Acrobat process monitor: Gather currently running Acrobat processes using Procmon. Systems apps information: Gather installed Acrobat version information.
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