Signature blanche

[Rudy29191707k3zp]

Bonjour,

Quand je veux signer un document avec une image de signature celle-ci est blanche !

[Amal.]

Hi @Rudy29191707k3zp 

Hope you are doing well and sorry to hear that

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.01.20093 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

Regards

Amal

[Rudy29191707k3zp]

Hi,

Thanks for your reply

• Is this an issue with a particular PDF file or with all the PDFs?
  with all PDFs
• What is the version of the Acrobat DC you are using?
  23.01.20093.0
• Also try to repair the installation from the help menu (Win Only) and see if that works.
  Done : same problem
• Please try to reset the Acrobat preferences
  Done : same problem
  
• You may also try to create a new test user profile with full admin rights in Win
  I have full Admin rights

Another example : signature file is blue, on Acrobat it is white

[Amal.]

Hi there

We are sorry for the delayed response.

Please try to recreate the signature image and see if that works. Also update the application to the new version 23.01 2017X and reboot the computer and check.

~Amal