• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Signature Blocking Ability To Edit/Save

Community Beginner ,
Apr 22, 2022 Apr 22, 2022

Copy link to clipboard

Copied

Hello,

I have a form that I fill out regularly that I receive from another company. The form has the signature of one of their employees on it but we fill out the form and send it back to them. Now, we can still fill out the form but we are unable to save the form due to the digital signature being on it. Is there a way around this or can someone tell me how to contact Adobe about it?

TOPICS
General troubleshooting , PDF forms , Security digital signatures and esignatures

Views

158

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Apr 27, 2022 Apr 27, 2022

Ask the company for a correct version of the form.

Likes

Translate

Translate
Community Expert ,
Apr 22, 2022 Apr 22, 2022

Copy link to clipboard

Copied

What happens when you save the form in Adobe Acrobat?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 27, 2022 Apr 27, 2022

Copy link to clipboard

Copied

This is what they see

pcr67429050_0-1651066852826.png

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 27, 2022 Apr 27, 2022

Copy link to clipboard

Copied

Press the ctrl key and click on the OK button. What does you get?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 27, 2022 Apr 27, 2022

Copy link to clipboard

Copied

pcr67429050_0-1651072722675.png

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 27, 2022 Apr 27, 2022

Copy link to clipboard

Copied

The PDF file is not correct. xref is a required element of PDF files.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 27, 2022 Apr 27, 2022

Copy link to clipboard

Copied

Do you know of any way to correct it?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 27, 2022 Apr 27, 2022

Copy link to clipboard

Copied

LATEST

Ask the company for a correct version of the form.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 22, 2022 Apr 22, 2022

Copy link to clipboard

Copied

Ask them not to lock the document when they digitally sign it.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 27, 2022 Apr 27, 2022

Copy link to clipboard

Copied

This is a document that has been pre-signed. The just write over it and part of the issue is that the company we are working with is too slow to make changes. They do not have anyone with them who is Adobe saavy. I will ask them to do so though!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines