Signature de PDF avec l'outil Remplir et signer d'Acrobat DC impossible

[jean michel29857103eksp]

Bonjour ,Signature de PDF avec l'outil Remplir et signer d'Acrobat DC impossible . une fois adresse mail indiquée , la page boucle sur telechargement  en permanence .  Merci

[Amal.]

Hi @jean michel29857103eksp 

Hope you are doing well and sorry to hear that

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

A small video recording of the workflow and the issue you are experiencing would be very helpful

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.03.20269 installed. Go to Help > Check for updates and reboot the computer once.

Also, try to repair the installation from the help menu (Win Only) and see if that works.

Also, please try to sign the PDF online using the link https://acrobat.adobe.com/link/home/ and see if that works for you.

Regards

Amal