Signature issue with Topaz pDOC Signer.

[DAV2937431102fl]

Not sure if its Topaz or Adobe.    
We use Adobe Pro to have our VA clients sign their forms for submission.  The Topaz software for

Adobe works really great 80% of the time.  The problem is when the VA put something in the form

that prevents using that so we must resort to pDOC signer to create a signature box.

about 1/3 of the forms we send to our uppers for verification and submission show up with

no signature in the box.  How ever, when I open the form on the computer I use it for and 

when I attach it to the Email and look at the sent file.  The signature is there.   

Any hints to what is going on?

[MikelKlink]

Can you share example PDFs for analysis?

[DAV2937431102fl]

No I cannot as they contain too much personal information.

Sent from Mail<> for Windows