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Signature JPG bugged

New Here ,
Mar 14, 2023 Mar 14, 2023

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Hi,

 

we got a problem with our signature jpg usage. if we put in our signature it can not be resized nor deleted. it is acting like it got put in the background so we can not interact with it in any way. sometimes i couldnt even remove it with the adobe (pro) edit mode.

 

has this happened to someone else or is there a fix to it? already tried to update and verify the installation.

thanks!

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General troubleshooting , PDF forms

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Community Expert ,
Mar 14, 2023 Mar 14, 2023

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Exactly how are you applying the signature JPEG to the PDF?

 

Thom Parker - Software Developer at PDFScripting
Use the Acrobat JavaScript Reference early and often

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New Here ,
Mar 14, 2023 Mar 14, 2023

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Hi, we are using the the signature feature where you can put initials or your signature into the form. the 3rd option is to "upload" a picture and use it as signature. it worked for us very well for the past year but yesterday it suddenly got weird. thank you for your quick response!

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New Here ,
Mar 14, 2023 Mar 14, 2023

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Also, it is working on 3 of 5 of our computers, but 2 are bugged for whatever reason. we changed no settings whatsoever

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Community Expert ,
Mar 14, 2023 Mar 14, 2023

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By wierd, do you mean the signature image is blury? or something else?

 

Thom Parker - Software Developer at PDFScripting
Use the Acrobat JavaScript Reference early and often

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New Here ,
Mar 14, 2023 Mar 14, 2023

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The signature image is kind of melting into the background and can not be selected anymore. And if you somehow manage to select it, it cant be moved or rescaled.

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New Here ,
Mar 14, 2023 Mar 14, 2023

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Also its the same on a completely blank pdf or a form or anything, we tried to use it on a blank document and it has the same issue

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Community Expert ,
Mar 14, 2023 Mar 14, 2023

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The "Sign Yourself" option on the Fill & Sign tools does put the image into the Page Content. So it cannot be easily moved or resized.  I'm not sure if this was done in a recent update because I don't use it often, but it is likely. 

 

The quality issue though is something else. I thought this might be an update issue as well, but just did a test and I'm not seeing any problems it on my system.  

What version and variation of Acrobat do you have? On what operating system.

Can you post a screen shot of an example? Maybe with a fake signature JPG?

 

 

Thom Parker - Software Developer at PDFScripting
Use the Acrobat JavaScript Reference early and often

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New Here ,
Mar 14, 2023 Mar 14, 2023

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Hi, i will record a short video of the problem tomorrow and post a link here if this is fine to you, i think its rather hard to prove my point in just a picture if the problem is kind of a moving process. So, thanks for now and i will reply to this when i get back to work tomorrow!

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Community Expert ,
Mar 14, 2023 Mar 14, 2023

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Excellent!! but don't forget to include the OS and version of Acrobat. 

Probably one of the most important recent changes to Acrobat is the 64bit version. As more people start using it we're finding more issues that are specific to that variation. 

 

Thom Parker - Software Developer at PDFScripting
Use the Acrobat JavaScript Reference early and often

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New Here ,
Mar 15, 2023 Mar 15, 2023

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Hi!

 

I captured and uploaded a video of the problem via dropbox, here's the link:

https://www.dropbox.com/s/86hute6b23nhpyl/Screencap_Adobe.mp4?dl=0

 

We're working on windows 10 with acrobat version 2023.001.20064 64-Bit.

 

As you can see in the video, on some pdf we can use the signature as usual but in case of some, and not only this particular document, the signature is not working as we think it should.

 

Thank you!

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Community Expert ,
Mar 15, 2023 Mar 15, 2023

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Looks like the issue is only with moving and sizeing the signature? And it is only on specific documents? 

Maybe there is something about these documents that is blocking these actions.

Can you post a document that is having this issue so we can see if it is repeatable?

 

Thom Parker - Software Developer at PDFScripting
Use the Acrobat JavaScript Reference early and often

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