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Signatures get duplicated and moved when printing

New Here ,
Mar 30, 2023 Mar 30, 2023

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Having a weird issue where the signature added in "fill and sign" mode duplicates onto unintended pages of the document and/or gets shifted by a seemingly constant offset. This issue only shows up when printing or going out of edit mode.

Things I've tried so far: 
Reinstalling Adobe in its entirety (including removing all relevant registry entries and lingering files)

Deleting and creating a new signature with a new image file

Logging out and in to adobe

Driver and Windows updates

Rebooting the laptop

 

Any ideas?

TOPICS
Edit and convert PDFs , General troubleshooting , Security digital signatures and esignatures

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New Here ,
Apr 03, 2023 Apr 03, 2023

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New Here ,
Jun 29, 2024 Jun 29, 2024

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Adobe is busy monetizing AI, they don't have time to answer customers !!

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Adobe Employee ,
Jul 09, 2024 Jul 09, 2024

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Hi there

 

Hope you are doing well and thanks for reaching out.

 

What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.2089x installed. Go to Help > Check for updates and reboot the computer once.

 

As you have tried most of the troubleshooting steps with no luck, would you mind collecting the Adobe CC logs (https://adobe.ly/3Y2yN4e) and the Procmon logs (Win Only) (https://adobe.ly/4cuYzCP) and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.
 
Regards
Amal

 

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