Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Signatures seemingly disappearing from signed PDF

New Here ,
Jul 23, 2021 Jul 23, 2021

Copy link to clipboard

Copied

Hello, I have an odd issue where users are reporting that digital signatures are disappearing from certain signed PDF files (seemingly at random).

 

We have a PDF form that we use for yearly performance evaluations, and we are getting a few reports where the manager will sign the document, then send it to the staff user for them to sign as well. The staff user sends the signed form back to the manager, the manager confirms the signature being on there, and the manager then saves the file on their Onedrive.

The manager then goes to reference the form days later, and they notice that the staff user's signature is missing from the document.

 

Note: I have been unable to replicate this issue so was wondering if anyone has run into this issue of signatures mysteriously falling off of a previously signed PDF form.

 

Thanks

TOPICS
Edit and convert PDFs, How to, PDF forms, Security digital signatures and esignatures

Views

30

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
no replies

Have something to add?

Join the conversation