Significant issues with the Adobe E-sign feature

[Søren32985522ajv9]

We're experiencing significant issues with the Adobe E-sign feature.

We've used it without any problems for over four years, but over the past year, the issues have escalated from being merely annoying to rendering the feature unusable.

Initially, we encountered problems with the application, but we managed to complete drafts and send them for signatures using the online version.

Now, even the online function has become unusable. Whenever we try to access the "Request e-signature" tool, it simply doesn't respond.

We've taken several steps to resolve this:

- Reinstalled Adobe Acrobat Pro
- Cleared the cache for the online portal
- Verified that the client license is active
- Tried multiple devices on both our network and on 4G/5G

Despite these efforts, the issue persists across all platforms.

I've seen numerous discussions suggesting reliance on the online portal, but should a product this expensive be so unreliable?

[Søren32985522ajv9]

To be a little more specific:

When I use the app, its simple stuck on "uploading" (see screenshot)

When I want to use the "Request a e-signature" on the online platform under "Tools", when I click the field / feature button nothing happens.

[Meenakshi Negi]

Hi sorenms,

Thank you for reaching out, and sorry about the delay in response.

I assume that the issue might have been resolved by now. If not, please let us know if the issue occurs with a particular account. This seems to be weird behavior. It generally happens when there is an issue with the account.

Please ensure that you are using the latest version of the application. Try using the new incognito window on the Chrome browser. 

If the issue still occurs, please share the screen recording of the complete workflow you try. In the private message, share the Adobe ID you are using for the account. You may initiate a private message using the envelope icon at the top right corner of this community page.

Let us know if you need any help.

Thanks,

Meenakshi
 

[RCR Yachts22172793h7is]

I am having significant issues myself.  I've been using the program since 2020 to send 1000 contracts per year.  Last fall I started having issues for fields that I set 'conditions' for   (for expample: only show field b, if field a is checked)

I spent hours with support trying to get a resolution but never did.  I was able to work around the issues but now I can't simply do a work-around and need the program to function as designed.

Are you still having issues?  Was support able to help you?

Tearria Wright