Significant issues with the Adobe E-sign feature

[sorenms]

We're experiencing significant issues with the Adobe E-sign feature.

We've used it without any problems for over four years, but over the past year, the issues have escalated from being merely annoying to rendering the feature unusable.

Initially, we encountered problems with the application, but we managed to complete drafts and send them for signatures using the online version.

Now, even the online function has become unusable. Whenever we try to access the "Request e-signature" tool, it simply doesn't respond.

We've taken several steps to resolve this:

- Reinstalled Adobe Acrobat Pro
- Cleared the cache for the online portal
- Verified that the client license is active
- Tried multiple devices on both our network and on 4G/5G

Despite these efforts, the issue persists across all platforms.

I've seen numerous discussions suggesting reliance on the online portal, but should a product this expensive be so unreliable?

[sorenms]

To be a little more specific:

When I use the app, its simple stuck on "uploading" (see screenshot)

When I want to use the "Request a e-signature" on the online platform under "Tools", when I click the field / feature button nothing happens.