Signing PDF with certificate not working

New Here ,
Mar 29, 2022 Mar 29, 2022

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Hi

 

I have a problem with signing document in PDF with certificate (on card). When I follow typical path - Tools, Certificate and then I put box where signature should be added, program asks me to save the file, but after that, program freezes and I don't get window where I should write pin to sign the document (I'm using certificate from Polish organization KIR). I have to kill the process and close Acrobat Reader to see this window, but signature won't be recognized then. I asked support in KIR, and they told me that they know about this problem, but can't do anything, and I have to follow Adobe support. Somtimes reinstaling Acrobat Reader helps, but not always.

 

What can I do?

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Security digital signatures and esignatures

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Adobe Community Professional ,
Mar 29, 2022 Mar 29, 2022

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Hi,

Are you sure you are using Acrobat Reader? this is something I would design using Acrobat DC.

Can you describe what you mean by 'card' to get the certificate?

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