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Signing window disappears in Adobe Acrobat Pro when requesting signatures on a .pdf

New Here ,
Nov 10, 2022 Nov 10, 2022

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When i have a .pdf document open in Adobe Acrobat Pro, and I go to request a client signature normally another window pops up where I enter in the clients email address and a short message. I often have the following problem, where this window appears fom maybe half a second, and then disappears.

Normally to fix this, I have to sign out - then sign back in again. But ocassionally this does not work and the only way to fix it is to do a shutdown and restart.

Does anybody know what is going on here and how to fix this problem

TOPICS
Crash or freeze , General troubleshooting , PDF forms , Security digital signatures and esignatures

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Community Expert ,
Nov 11, 2022 Nov 11, 2022

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If you're on Microsoft Windows, and you click on Help --->>  "Repair Installation",  would this action do any good?

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New Here ,
Nov 17, 2022 Nov 17, 2022

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I thought this corrected the problem initially, but two days later it came back. So unfortunately it has not fixed the problem

 

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