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Specific Attachments Are Not Displaying Correctly & Crashing Acrobat XI Pro

New Here ,
Feb 10, 2022 Feb 10, 2022

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Hello,

 

I am having issues with Adobe Acrobat XI Pro not displaying certain attachments I got via email appropriately and ultimately crashing the program. I have the screen captures below and so far here is what I know:

 

  • I opened the two attachments in Adobe Acrobat Reader with no problem
  • No one else in my organization is having this issue
  • I can open all other documents in Acrobat XI with no problem
  • The problem is still occurring even when I save the attachment to my file cabinet and try to open them again


Here is what the PDF looks like in Acorbat XI:

 

Bad PDF - 2.png

 

Here is how the PDF should look like:

 

Good PDF - 1.png

 

Any and all help is greatly appreciated. Thank you!

 

GU

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Crash or freeze

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