Split function in Adobe Pro version 2024.002.20991 doesn't work in Macbook Pro

[meet_6666]

In my company, there are couple users who are using macbook pro for their work.
They have Adobe Acrobat Pro license and valid account.
They can't use the Split function with 2024.002.20991 version of Adobe pro anymore.
They were able to use it in the previous version 2024.002.20964 of Adobe.

Is this a glitch in newer version?

[Harsh Vats]

Hi @meet_6666 , thanks for reporting this,

Can you please provide the following information:
1. What is the current build that you are using?
2. Are you using dual monitor?
3. Click on Check for Updates.
4. If there is another update, first update and please try to reproduce the same issue and also share the latest build.

Thanks

[Tariq Ahmad Dar]

Hi @meet_6666, 

I'm following up to check if your issue is resolved. Please know that we are fully committed to addressing issues like this and ensuring the app functions smoothly for all users. Your feedback is invaluable in helping us improve, and we’re actively working to resolve this problem.

If you’re still experiencing this issue, I encourage you to share any additional details and the information requested by @Harsh Vats. This will assist us in diagnosing and fixing the problem more effectively.

Thank you for your patience and understanding as we work to make things right.

~Tariq