SPLIT TEXT ON PDF FORMS FROM ANDROID APP

[Livescroll58650]

good morning FOR ABOUT TWO WEEKS I HAVE NOT UNDERSTOOD WHY THE TEXT IN THE FORMS THAT CAN BE FILLED OUT FROM THE ADOBE APPLICATION ON ANDROID SMARTPHONE OR TABLET WHEN I GO TO MODIFY OR INTEGRATE THE TEXT IT IS DOUBLED WHILE IF THE SAME FILE IS MODIFIED FROM A WINDOWS PC THE TEXT IS CORRECT

[MikelKlink]

Can you share the PDF form in question?

[ls_rbls]

@Livescroll58650 

Is rendering fine in my Acrobat Mobile app on Android. See screenshot.

 

One thing I noticed, if you view this PDF on a mobile web browser, the text may not decrease or increase if you are typing in any additional lines of text on any field.

While if the same file is viewed with the Acrobat Mobile App, the text become smaller or bigger as you tap and type in additional text.

Without looking at the file on my desktop computer, this tells me that the Font size text field properties are set to "Auto".

In which case, using this PDF with the Acrobat Mobile App will render text in such text fields in a very clunky way, defaulting the Font size to the smallest size possible.

If this is correct, you may need to edit the original file.

You can do so by using the Prepare Form Tool with Adobe Acrobat Pro DC (requires paid subscription), and set the Font Size text field property to a specific text size instead of "Auto". 

See the next slide below:

[MikelKlink]

I can reproduce your problem on Android.

The behavior reminds me of the behavior of some forms I saw earlier that had multiple widgets of the same field at the same position; when one clicked on them, one of the widgets got focus and was in editing mode while the other(s)  still showed the original content in the same place.

I'm going to inspect the internals of your PDF later to check whether I can identify the cause of the issue.

[Livescroll58650]

thx

[MikelKlink]

Ok, as mentioned I could reproduce the issue on Android, not only with your PDF but with others, too. Also I couldn't find the error in your file that I knew to cause similar issues. So apparently this is an error in the current Acrobat for Android.

The issue appears to be that Acrobat, while editing a field, displays both the current (edited) version of the field contents and the former (unchanged) version thereof. This is especially visible when the original contents had been filled in with some other software that formatted the text slightly differently, or when one edits at the start of the former contents.

[rahall_3283]

Hello, 

Is there a way to fix this issue? i am currently having the same issue of "double" text showing up on our techs tablets with PDF work orders we send from the office. I have tried to create a new template to see if that has helped and it hasn't

[MikelKlink]

This appears to be a bug Adobe has to fix in their product. If they cannot fix it quickly, you may consider using different PDF form filling software for the time being. 

[ls_rbls]

Hi @Livescroll58650 ,

Is this happening with just that file or with every PDF document?

Meanwhile, three things come to  my mind:

• turn off the mobile device and power on the device (not a restart)
• If your Acrobat Mobile app isn't updated, try to update the app to its latest version from its app store and try again 
• If your app is already updated to its latest version, Backup all of your PDF documents in your mobile device, and uninstall/reinstall the app; a phone restart may be required after this procedure

[Livescroll58650]

The problem occurs on all editable PDF forms for two weeks. Previously, the text during editing would fit directly into the form.