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Strange black box when editing in Adobe pro

Community Beginner ,
May 02, 2024 May 02, 2024

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My collegue has a black box appearing when tryng to edit any drawing. Please could someone advise how we can resolve this. Thank you in advance 🙂

Adobe pro edit issue.PNG

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Edit and convert PDFs , PDF

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Community Expert ,
May 02, 2024 May 02, 2024

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This is not a screenshot of an Adobe Acrobat. What program is her using?

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Community Beginner ,
May 02, 2024 May 02, 2024

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Hi, They are using Adobe Acrobat DC

 

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Community Expert ,
May 02, 2024 May 02, 2024

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We will need to see a screenshot of this in Acrobat. Open the comments pane and take a screenshot of that.

 

Has your co worker tried to edit the black box using the Edit tool?

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Community Beginner ,
May 02, 2024 May 02, 2024

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Yes, they are not able to click on the black box. Could it be an error with the graphics on their laptop?

 

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Community Beginner ,
May 02, 2024 May 02, 2024

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In edit they have selected to edit using microsoft paint as they needed to erase something.

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