Stuck in certified mode

[Nicole6C2B]

Hi,

I just updated Acrobat DC (Continuous) from version 20.013.2007 to 2021.001.20142. I am stuck in Certified Mode. I've tried running repair Acrobat installation and that didn't work. I've checked and unchecked the option in Preferences > General.  Restarted Acrobat. Restarted Computer.  Nothing is working to get me out of certified mode. I am trying to test a third party plug-in and unable with certified mode set.

[AkanchhaS]

Hi Nicole,

From the description given above, if I understand it correctly then you have accessed Certificate tool and after using it you haven't been able to exit from it? 

If it got stuck on it in a way that you cant come out of it even after rebooting the system, then you may try this

1- Open task manager>select the Acrobat services running at the background and click on End Task

2- If this doesn't help then use this cleaner tool for removal: http://labs.adobe.com/downloads/acrobatcleaner.html  and download the application again: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

Let us know the result.

Thanks,

Akanchha 

[BridgesIT]

I am having this same issue.  I know the plugin is valid because it works on the adobe acrobat dc pro that installed correctly that is not in "certified mode".  I have uninstalled, used the cleaner,stopped all adobe tasks and it still stuck in certified mode.  I have clicked the box and unclicked.  It tells me to exit and restart adobe.  I do that an nothing changes.  I do not know what to try!

[Test Screen Name]

Certified mode also happens if no plugin can be loaded, for any reason. So it may be that the plugin you test isn't built right. Did it work on the older version?

[Benjamin32746990dzc6]

Hi There, I am having this issue after updating from a May 23 Version to a Sep 23 version...it is driving me nuts, I need FileOpen to work so I can view rights managed standards for my job...I am seriously unhappy to have lost a day to this bug. Please Adobe, Fix the problem quickly

[Tony348576760vu7]

I had the same issue with Tic Tie & Calculate, a 3rd party plugin for Acrobat. I found out that the .api file needed for TTC was not located in the Acrobat plug ins folder. This file needs to be in this folder for Acrobat to be able to find the plugin and this will change Certified Mode to No. Search your computer for the .api file for your plugin and once you find it, move it to the Acrobat plug ins folder.

[Hans Magnus3685024599xd]

I have the same problem. FileOpen installs the plugin in Library > ApplicationSupport. I tried moving the FileOpenDC.acroplugin folder manually into Adobe Acrobat > Contents > Plugins however Acrobat doesn't recognise it. After restarting the application, it still shows that "certified mode" is turned on and the test file provided by FileOpen doesn't open either. Instead it just keeps opening Safari and asking me to download the installer.

I also checked if I could manually select the installation folder but that is not possible. Is there any info on if manually moving the .acroplugin file solved it or am I missing something here?

[Serene_nature15C3]

Hi there,

Hope you are doing well.

Please remove the application using the Acrobat cleaner tool https://adobe.ly/3JBn2t7, reboot the computer and reinstall the application using the direct link https://adobe.ly/3Q9gBBd;

Also, go through the correct answers marked in the similar discussions  listed below and see if that works:

- https://adobe.ly/3weSTNc

- https://adobe.ly/449iTGy

~Amal

[Benjamin32746990dzc6]

Thanks Hans, I will refrain from bothering with Tony's suggestion as it seems you have already tried to no avail. Appreciate Tony's suggestion all the same.

[Benjamin32746990dzc6]

Hi Tony, sorry I am only seeing this now, I am going to try this.