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0

SUBMIT button gives error

New Here ,
Feb 22, 2022 Feb 22, 2022

Created a form in Acrobat ProDC.  Followed instructions to add a button that, when clicked, will send the entire PDF via email.  

 

When I open the form in Acrobat ProDC on the same laptop it was created on, the SUBMIT button works (opens a new email message in outlook, PDF is attached and filename is in Subject field, proper email address is in "To" field).  When I open the form in Acrobat Reader on the same laptop it was created on, again the SUBMIT button works fine.

 

But if I send the form to my personal laptop, or to anyone else, the SUBMIT button either does nothing, or throws an error.  There are 3 different behaviours:

1) If I choose “Desktop Email Application”, then I get “An error occurred”

Lyrical1969_0-1645559280830.png

 

Lyrical1969_1-1645559280834.png

 

 

2)If I choose “Internal Email”, then it prompts me to save the PDF (presumably to attach to an email later on)

Lyrical1969_2-1645559280839.png

 

Lyrical1969_3-1645559280852.png

 

 

3) If I try to click the email icon and attach to an email, I get an error:

Lyrical1969_4-1645559280853.png

 

Lyrical1969_5-1645559280855.png

 

I've done lots of googling and reading over similar problems/solutions ... and it's NOT because the form is open in a web browser preview.  I'm about ready to give up and am pretty frustrated ... why isn't it working?

 

 

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Adobe Employee ,
Feb 23, 2022 Feb 23, 2022
LATEST

Hi @Lyrical1969 

 

Would you mind sharing a few details to understand the issue better?

1. OS version?

2. Application version?

3. Is it happening with other PDFs too or it's just this one?

 

~Harsh

 

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