subscription cancellation after a year period

Report · May 22, 2023

Hi
I have subscribed in Adobe acrobat, and now I have almost a year and a half paying the subscription fees.
Now for a rarely use, I want to cancel the subscription, but it asked for a cancellation charges!
The plan was for a year and I have passed that year paying the monthly fees, and the terms was to stick for the plan for the year, so why it asked for charging cancellation in the 2nd year?
Thanks

Report · May 23, 2023

Hi @Ayed22529805ei67

We are sorry to hear about your experience.

We have our dedicated team who takes care of the billing-related issues over Chat and Phone.

Since it's a public forum, we cannot discuss the account details here. So we'd request you to contact the team via phone or chat support following this link: https://helpx.adobe.com/support.html

Click on "Contact Us" in the lower right corner of the page.

Thanks,

Akanchha