Subscription Cancellation Issues

Report · May 07, 2023

After speaking to customer service agents in December 2022, and being told my subscription would be cancelled, I have since been charged every month since.

I'm finding it impossible to get anywhere with Adobe agents in Live Chat, conversations just go in continuous circles, culminating in no resolution.

Why was I promised cancellation if it was never going to be possible?

I've now cancelled my Adobe direct debit, as I told C.S. repeatedly in December, my circumstances have changed, I'm disabled, unemployed and unable to use, or afford, the service I'm having to pay for.

Could anyone please advise?

Report · May 07, 2023

File a dispute with your bank and explain the situation to your bank so that they block further attempts from Adobe to collect monies that you haven't authorized.

In the event that you are indeed able to reach out to an Adobe Customer Care representative by phone, my recommendation is to call your bank first, and do a three way tele-conference call with your bank's agent as a witness, the Adobe Customer Care agent, and yourself.

Both parties (Adobe and your bank) have to consent to record the conversation for quality of service... right?

What a better way to file your claim with your bank in order to protect your consumer credit information and also have the dispute officially filed with your bank... right?