Subscription forced without being asked after trial subscription

New Here ,
Jun 08, 2022 Jun 08, 2022

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Hallo! Für einen kurzen Testeinsatz nutzte ich das Probe-Abo. Es war angegeben worden, dass vor Ablauf der 14tägigen Probezeit eine Information kommt, woraufhin man das Probe-Abo beenden kann. Diese Information kam leider nicht und nun wurde mir ein Abo aufgedrückt. Ich möchte das nicht. Wie komme ich da wieder raus? Laut meinen Recherchen, habe ich keine kostenpflichtigen Abos abgeschlossen.

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Adobe Employee ,
Jun 08, 2022 Jun 08, 2022

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Hi Stephan,

 

Thank you for reaching out.

 

We have checked your account with the email address used to sign in here on the community page. There is no subscription listed under this account.

If you are using an alternate email address, please use the steps suggested in the following help document to cancel the subscription: https://helpx.adobe.com/manage-account/using/cancel-subscription.html.

 

Let us know if you need any help.

 

Thanks,

Meenakshi

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