Subscription Not Working

[robint94041746]

I have a subscription to DC but each time I want to use a tool like Create a Form, it takes me to the Internet and prompts me to buy a subscription. What am I doing wrong?  It shows that I am signed into DC.

[kglad]

check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://www.adobe.com/account.html

if your account shows

a. your subscription is active,

1.  sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2.  if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[Test Screen Name]

Most likely you're still using Acrobat Reader. You need to use the new app that you paid for instead.

[fhickson]

I HAVE THE EXACT SAME PROBLEM!!! #ANNOYED!!!

[Test Screen Name]

Please follow the same advice and let us know how you get on.

[defaultm9hq9ekgtihq]

My Adobe Pro DC says expired but I pay a monthly subscription. Why has it expired?