Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Subscription Not Working

New Here ,
May 01, 2017 May 01, 2017

Copy link to clipboard

Copied

I have a subscription to DC but each time I want to use a tool like Create a Form, it takes me to the Internet and prompts me to buy a subscription. What am I doing wrong?  It shows that I am signed into DC.

TOPICS
Install update and subscribe to Acrobat

Views

2.0K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
May 01, 2017 May 01, 2017

Copy link to clipboard

Copied

check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://www.adobe.com/account.html

if your account shows

a. your subscription is active,

1.  sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2.  if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
May 01, 2017 May 01, 2017

Copy link to clipboard

Copied

Most likely you're still using Acrobat Reader. You need to use the new app that you paid for instead.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 16, 2017 Jul 16, 2017

Copy link to clipboard

Copied

I HAVE THE EXACT SAME PROBLEM!!! #ANNOYED!!!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jul 16, 2017 Jul 16, 2017

Copy link to clipboard

Copied

Please follow the same advice and let us know how you get on.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 24, 2021 May 24, 2021

Copy link to clipboard

Copied

LATEST

My Adobe Pro DC says expired but I pay a monthly subscription. Why has it expired?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines